Privacy Policy

ReonCash Technologies Limited, including its products, platforms, applications, websites, APIs, and related services, values your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store, disclose, and protect your personal information when you access or use our website, mobile applications, digital wallet services, payment services, merchant solutions, virtual cards, bill payment services, money transfer services, gift card services, flight booking services, APIs, and other related financial technology services.

By using ReonCash, you agree to the terms of this Privacy Policy.

1. About ReonCash

ReonCash Technologies Limited is a financial technology company building secure, scalable, and innovative digital financial solutions that simplify payments, connect businesses, and promote financial inclusion across Africa.

Our platform enables users and businesses to access services such as digital wallets, payments, international money transfers, currency exchange, bill payments, virtual cards, gift card transactions, flight bookings, merchant payment tools, and other digital financial services.

2. Information We Collect

We may collect personal, financial, technical, and transactional information when you use our services.

2.1 Personal Information

This may include:

Full name
Date of birth
Gender
Residential address
Email address
Phone number
Nationality
Identification details
Profile photo
Signature or other verification data

2.2 Identity Verification Information

To comply with Know Your Customer, fraud prevention, anti-money laundering, and regulatory requirements, we may collect:

Government-issued identification documents
Bank Verification Number or equivalent identity numbers
Tax identification number where required
Proof of address
Selfie or biometric verification data
Business registration documents for business accounts
Director, shareholder, or beneficial owner information for merchant or corporate accounts

2.3 Financial Information

Depending on the services you use, we may collect:

Bank account details
Wallet account details
Card information
Payment references
Transaction history
Currency exchange details
Billing information
Merchant settlement details
Beneficiary information
Payout and transfer details

We do not store full payment card details unless required and permitted under applicable security standards and regulations.

2.4 Transaction Information

We may collect information relating to:

Money transfers
Wallet funding
Withdrawals
Bill payments
Airtime and data purchases
Virtual card transactions
Gift card purchases or sales
Flight bookings
Merchant payments
Currency exchange transactions
Refunds, disputes, and chargebacks

2.5 Device and Technical Information

When you use our website or applications, we may collect:

IP address
Device type
Browser type
Operating system
Mobile device identifier
App version
Login data
Location data, where permitted
Cookies and tracking information
Usage patterns
Security logs

2.6 Communication Information

We may collect records of your communication with us, including:

Customer support messages
Emails
Chat conversations
Complaint records
Feedback
Survey responses
Call records, where applicable

3. How We Use Your Information

We use your information to provide, manage, secure, and improve our services.

This includes using your information to:

Create and manage your ReonCash account
Verify your identity
Process payments and transactions
Enable wallet, transfer, bill payment, card, gift card, and merchant services
Prevent fraud and unauthorized transactions
Comply with legal, regulatory, and compliance obligations
Monitor and improve platform performance
Provide customer support
Send transaction notifications
Resolve disputes and complaints
Detect suspicious or illegal activity
Improve user experience
Develop new products and services
Communicate important service updates
Send marketing messages, where permitted
Protect our rights, users, systems, and partners

4. Legal Basis for Processing Personal Information

Where applicable, we process your personal information based on one or more of the following grounds:

Your consent
Performance of a contract with you
Compliance with legal and regulatory obligations
Legitimate business interests
Fraud prevention and security protection
Public interest or regulatory requirements
Protection of vital interests where necessary

5. Know Your Customer and Compliance Checks

As a financial technology platform, ReonCash may be required to verify your identity before providing certain services.

We may carry out KYC, AML, sanctions screening, fraud checks, politically exposed person screening, and transaction monitoring. This may involve verifying information directly or through approved third-party verification providers, financial institutions, payment partners, identity databases, or regulatory systems.

Failure to provide accurate information may result in account restrictions, transaction delays, suspension, or termination of services.

6. How We Share Your Information

We do not sell your personal information.

However, we may share your information where necessary with:

Banks and financial institutions
Payment processors
Card issuers
Identity verification providers
Fraud prevention partners
Regulatory authorities
Law enforcement agencies
Compliance service providers
Cloud hosting providers
Technology infrastructure providers
Customer support tools
Analytics providers
Business partners involved in providing our services
Professional advisers, including lawyers, auditors, and consultants

We only share information where necessary to provide our services, comply with the law, protect users, prevent fraud, or support business operations.

7. International Transfers

Because ReonCash provides digital financial services and may work with international partners, your information may be processed or stored outside your country of residence.

Where we transfer personal information internationally, we take reasonable steps to ensure that your information is protected in accordance with applicable data protection laws and appropriate security standards.

8. Cookies and Tracking Technologies

Our website and applications may use cookies, pixels, analytics tools, and similar technologies to:

Remember your preferences
Improve website performance
Understand user behavior
Secure user sessions
Detect suspicious activity
Improve marketing and communication
Provide a better user experience

You may disable cookies through your browser settings, but some services may not function properly as a result.

9. Data Security

We take security seriously and apply appropriate technical, administrative, and organizational measures to protect your information.

These may include:

Encryption
Secure authentication
Multi-factor authentication
Access controls
Fraud monitoring
Device authentication
Secure API management
System monitoring
Data backup
Staff confidentiality obligations
Security reviews and testing

However, no digital platform is completely risk-free. You are responsible for keeping your account login details, password, PIN, OTP, and device secure.

10. Your Responsibilities

You agree to:

Provide accurate and current information
Keep your login details confidential
Use strong passwords
Protect your device
Notify us immediately of unauthorized access
Avoid sharing OTPs, PINs, or passwords
Comply with all applicable laws when using our services

ReonCash will never ask you to disclose your password, PIN, or OTP through unofficial channels.

11. Data Retention

We retain your personal information for as long as necessary to:

Provide our services
Maintain your account
Meet legal and regulatory obligations
Prevent fraud
Resolve disputes
Enforce our agreements
Maintain business records

Financial, identity, and transaction records may be retained for the period required by applicable laws and regulatory authorities, even after your account is closed.

12. Your Data Protection Rights

Subject to applicable laws, you may have the right to:

Access your personal information
Correct inaccurate information
Request deletion of certain information
Withdraw consent
Object to certain processing activities
Restrict processing
Request data portability
Lodge a complaint with a data protection authority

Some rights may be limited where we are required to keep information for legal, regulatory, fraud prevention, security, or financial record purposes.

13. Marketing Communications

We may send you promotional messages, product updates, newsletters, offers, and other marketing communications where permitted.

You may opt out of marketing communications at any time by using the unsubscribe link, adjusting your communication preferences, or contacting us.

Even if you opt out of marketing messages, we may still send service-related communications, including transaction alerts, security notices, account updates, and legal notifications.

14. Children’s Privacy

Our services are not intended for children under the age legally permitted to use financial services in their country of residence.

We do not knowingly collect personal information from children without appropriate consent or legal basis. If we become aware that we have collected such information unlawfully, we will take steps to delete it.

15. Third-Party Links and Services

Our website or platform may contain links to third-party websites, products, or services.

We are not responsible for the privacy practices, security, content, or policies of third-party websites or services. You should review their privacy policies before using them.

16. Business Transfers

If ReonCash undergoes a merger, acquisition, restructuring, financing, sale of assets, or business transfer, your information may be transferred as part of that transaction, subject to appropriate confidentiality and legal safeguards.

17. Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, technology, or business practices.

When we make changes, we will update the “Last Updated” date. Where required, we may notify you through email, app notification, website notice, or other appropriate means.

Your continued use of our services after any update means you accept the revised Privacy Policy.

18. Contact Us

For questions, complaints, or requests relating to this Privacy Policy or your personal information, please contact us:

ReonCash Technologies Limited
Head Office: Lagos, Nigeria
Email: info@reoncash.com
Website: www.reoncash.com