Terms of Service

These Terms of Service govern your access to and use of the products, platforms, websites, mobile applications, APIs, payment services, wallet services, merchant solutions, virtual card services, bill payment services, money transfer services, gift card services, flight booking services, and other services provided by ReonCash Technologies Limited.

By creating an account, accessing our website, using our application, or using any ReonCash service, you agree to these Terms of Service.

If you do not agree with these Terms, you should not use our services.

1. About ReonCash

ReonCash Technologies Limited is a financial technology company that provides secure and innovative digital financial services. Our platform is designed to help individuals, businesses, freelancers, merchants, SMEs, and enterprises manage payments, transfers, wallets, virtual cards, bill payments, currency exchange, gift card transactions, flight bookings, and related financial services.

2. Definitions

In these Terms:

“ReonCash,” “we,” “us,” or “our” means ReonCash Technologies Limited.
“User,” “you,” or “your” means any person or business that accesses or uses our services.
“Platform” means our website, mobile application, dashboard, APIs, and related systems.
“Services” means all products and services provided by ReonCash.
“Account” means a registered user profile created to access ReonCash services.
“Wallet” means a digital account balance maintained on the ReonCash platform.
“Transaction” means any payment, transfer, wallet funding, withdrawal, card transaction, gift card transaction, bill payment, currency exchange, booking, merchant payment, or other activity performed through our platform.
“Merchant” means a business user that uses ReonCash to accept or manage payments.
3. Eligibility

To use ReonCash, you must:

Be legally permitted to use financial services in your country
Have the capacity to enter into a binding agreement
Provide accurate and complete registration information
Comply with all applicable laws and regulations
Not be prohibited, restricted, or sanctioned by any competent authority

For business accounts, you confirm that you are authorized to act on behalf of the business or organization you register.

4. Account Registration

To access certain services, you may be required to create an account.

You agree to:

Provide accurate, complete, and current information
Update your information when it changes
Keep your login details secure
Accept responsibility for all activity on your account
Notify us immediately of unauthorized access
Not create accounts using false or misleading information
Not impersonate another person or business

We reserve the right to refuse, suspend, restrict, or terminate accounts that violate these Terms or applicable laws.

5. Identity Verification

You may be required to complete identity verification before using some or all ReonCash services.

We may request:

Personal identification documents
Business registration documents
Proof of address
Bank account information
Beneficial ownership information
Biometric or selfie verification
Additional information required by law, partners, or regulators

You agree that all information provided must be accurate and authentic.

We may suspend, delay, or reject transactions if verification is incomplete, inaccurate, suspicious, or legally required.

6. Our Services

Depending on availability, compliance approval, location, and account type, ReonCash may provide services including:

Digital wallets
Multi-currency wallets
Local and international money transfers
Payment collection
Merchant payment services
Currency exchange
Bill payments
Airtime and data purchases
Utility payments
Virtual dollar cards
Gift card buying and selling
Flight booking
Digital invoicing
Business payment tools
API-based payment infrastructure
Financial technology services
Software and technology services

We may add, remove, modify, suspend, or discontinue any service at any time, subject to applicable laws and regulatory requirements.

7. Wallet Services

Where wallet services are available, your wallet may allow you to store, send, receive, or manage funds.

You understand and agree that:

Wallet balances may be subject to limits
Wallet services may require identity verification
Transactions may be delayed for security or compliance checks
Wallet balances may not earn interest unless expressly stated
Wallet access may be restricted where fraud, error, dispute, or legal concerns arise
We may reverse, hold, or adjust wallet balances where required by law, partner instructions, system error, or fraud prevention measures

8. Payments and Transfers

When you initiate a payment or transfer, you authorize ReonCash and its partners to process the transaction according to your instructions.

You are responsible for confirming:

Recipient details
Amount
Currency
Payment purpose
Fees
Transaction limits
Applicable exchange rate
Any other transaction information

We are not responsible for losses caused by incorrect beneficiary details, user error, unauthorized disclosure of login credentials, or instructions submitted from your account.

9. Currency Exchange

Where currency exchange services are provided, exchange rates may change based on market conditions, partner rates, liquidity, timing, and operational factors.

You agree that:

Displayed rates may change before transaction confirmation
Completed exchange transactions may be irreversible
Fees may apply
Some currencies may not always be available
Transactions may be delayed, rejected, or reversed for compliance or operational reasons

10. Bill Payments and Utility Services

ReonCash may allow users to pay bills, buy airtime, purchase data, pay for utilities, subscribe to cable television, pay internet service providers, or use other bill payment services.

You are responsible for entering the correct customer number, meter number, phone number, account number, subscription details, or other required information.

We are not liable for failed, delayed, or misapplied bill payments caused by incorrect details, third-party provider downtime, network issues, or service provider errors.

11. Virtual Cards

Where virtual card services are available, you may be able to create and use virtual cards for online payments and international transactions.

You agree that:

Virtual cards may be subject to fees and spending limits
Cards may be restricted by merchant category, country, or provider rules
Card transactions may be declined for compliance, security, or provider reasons
You must not use virtual cards for illegal, restricted, or prohibited transactions
We may freeze, suspend, cancel, or terminate cards where necessary
Refunds may depend on merchant, card network, and provider timelines

12. Gift Card Services

Where gift card buying or selling is available, you agree to provide valid, authentic, and lawfully obtained gift cards.

You must not submit stolen, fraudulent, altered, already-redeemed, restricted, or unauthorized gift cards.

ReonCash may verify gift cards before completing transactions. We may reject, delay, cancel, or reverse gift card transactions if fraud, invalidity, dispute, or suspicious activity is detected.

Gift card rates, availability, processing times, and settlement terms may vary.

13. Flight Booking Services

Where flight booking services are available, ReonCash may provide access to flight search, comparison, reservation, and booking services through third-party travel providers.

You are responsible for confirming passenger details, travel dates, destination, passport details, visa requirements, baggage rules, airline policies, and booking terms before payment.

Flight cancellations, changes, refunds, delays, and airline-related issues are subject to the terms of the relevant airline or travel provider.

14. Merchant Services

Merchant users may use ReonCash to accept payments, manage transactions, issue invoices, view reports, and access other business payment tools.

Merchants agree to:

Provide accurate business information
Sell only lawful goods and services
Deliver goods or services as promised
Comply with consumer protection laws
Cooperate with chargeback and dispute investigations
Maintain appropriate refund and customer service policies
Avoid fraudulent, misleading, or prohibited business practices

We may hold, delay, reverse, or settle merchant funds based on risk reviews, chargebacks, disputes, fraud concerns, compliance obligations, or partner requirements.

15. Fees and Charges

You agree to pay all applicable fees, charges, commissions, exchange rate margins, card fees, processing fees, withdrawal fees, merchant fees, service fees, or other costs associated with your use of ReonCash.

Fees may be displayed before transaction confirmation or made available through our website, app, dashboard, pricing page, or service communication.

We may update fees from time to time. Continued use of our services after fee changes means you accept the updated fees.

16. Transaction Limits

We may apply transaction limits based on:

Account type
Verification level
Location
Risk profile
Regulatory requirements
Partner rules
Transaction history
Product type

We may change transaction limits at any time where required for security, compliance, operational, or regulatory reasons.

17. Refunds, Reversals, and Chargebacks

Refunds and reversals depend on the type of transaction, service provider, payment partner, merchant, card network, airline, biller, or applicable law.

Some transactions may be final and non-refundable once completed.

We may reverse, cancel, withhold, or adjust transactions where:

A system error occurs
A duplicate transaction is detected
Fraud is suspected
A chargeback is received
A transaction violates these Terms
A partner or regulator requires reversal
Funds were credited in error

18. Prohibited Activities

You must not use ReonCash for:

Fraud
Money laundering
Terrorist financing
Scams
Identity theft
Unauthorized transactions
Stolen cards or payment instruments
Illegal gambling
Ponzi schemes
Pyramid schemes
Sale of illegal goods or services
Human trafficking
Weapons trading
Drug-related activities
Counterfeit goods
Cybercrime
Phishing
Malware distribution
Sanctions evasion
Any activity prohibited by law, regulation, partner rules, or ReonCash policy

We may report suspicious activity to relevant authorities where required.

19. Account Security

You are responsible for maintaining the security of your account.

You must keep confidential your:

Password
PIN
OTP
Security questions
Device access
Email account
Phone number
Authentication app
API keys

You must notify us immediately if you suspect unauthorized access or fraudulent activity.

We are not responsible for losses caused by your failure to protect your account credentials, device, email, phone number, or security information.

20. API and Developer Services

Where API access is provided, you agree to:

Use APIs only for approved purposes
Keep API keys secure
Follow our technical documentation
Not overload or abuse our systems
Not reverse engineer our technology
Not use APIs for illegal or unauthorized transactions
Comply with applicable data protection and security requirements

We may suspend or revoke API access at any time for security, compliance, performance, or policy reasons.

21. Intellectual Property

All content, software, systems, designs, logos, graphics, trademarks, trade names, APIs, technology, documentation, and other materials provided by ReonCash remain the property of ReonCash Technologies Limited or its licensors.

You may not copy, modify, reproduce, distribute, sell, reverse engineer, or exploit any part of our platform without written permission.

22. User Content

Where you submit content, documents, information, feedback, business details, logos, or other materials to ReonCash, you grant us the right to use them as necessary to provide services, verify your account, process transactions, comply with law, improve our platform, or communicate with you.

You confirm that any content you provide is accurate, lawful, and does not violate the rights of any third party.

23. Service Availability

We aim to provide reliable and secure services, but we do not guarantee uninterrupted access.

Services may be unavailable due to:

Maintenance
Network issues
Partner downtime
System upgrades
Security incidents
Regulatory restrictions
Force majeure events
Technical failures
Third-party service disruption

We are not liable for losses caused by service interruptions beyond our reasonable control.

24. Compliance and Regulatory Requirements

You agree that ReonCash may take any action necessary to comply with applicable laws, regulations, court orders, partner requirements, card network rules, financial institution policies, and regulatory instructions.

This may include:

Requesting additional information
Delaying transactions
Blocking transactions
Freezing accounts
Restricting services
Reporting suspicious activity
Closing accounts
Retaining records
Cooperating with authorities

25. Account Suspension and Termination

We may suspend, restrict, or terminate your account if:

You violate these Terms
You provide false information
You fail identity verification
Fraud or suspicious activity is detected
You use our services for prohibited activities
Required by law, partner, regulator, or court order
Your account poses security, legal, operational, or financial risk
You abuse staff, users, systems, or services

You may also request account closure by contacting us. Account closure does not affect obligations, pending transactions, investigations, debts, chargebacks, or legal record retention requirements.

26. Disclaimers

ReonCash provides its services on an “as is” and “as available” basis.

We do not guarantee that:

Services will always be available
Transactions will always be instant
Third-party providers will always perform correctly
Exchange rates will remain unchanged
All services will be available in every location
The platform will be free from errors, delays, or disruptions

Nothing on our platform should be treated as financial, investment, tax, or legal advice.

27. Limitation of Liability

To the maximum extent permitted by law, ReonCash Technologies Limited will not be liable for indirect, incidental, special, consequential, punitive, or exemplary damages, including loss of profit, loss of revenue, loss of data, loss of business, or reputational damage.

Our liability for direct losses will be limited to the amount of fees paid by you to ReonCash for the specific service giving rise to the claim, unless otherwise required by law.

28. Indemnity

You agree to indemnify and hold harmless ReonCash Technologies Limited, its directors, officers, employees, partners, service providers, and affiliates from any claims, losses, damages, penalties, liabilities, costs, or expenses arising from:

Your use of our services
Your violation of these Terms
Your violation of law
Your fraud, negligence, or misconduct
Your business activities
Your breach of third-party rights
Your incorrect or unauthorized transaction instructions

29. Third-Party Services

Some ReonCash services may depend on third-party providers, including banks, payment processors, card issuers, billers, airlines, identity verification providers, cloud providers, gift card providers, and other partners.

We are not responsible for losses, delays, errors, cancellations, or failures caused by third-party providers, except where required by law.

30. Changes to These Terms

We may update these Terms from time to time.

When we make changes, we will update the “Last Updated” date. We may also notify you through email, website notice, app notification, or other communication channels.

Your continued use of our services after changes means you accept the updated Terms.

31. Governing Law

These Terms shall be governed by the laws of the Federal Republic of Nigeria, unless otherwise required by applicable law.

Any dispute arising from these Terms or your use of ReonCash services shall be resolved through the appropriate courts or dispute resolution channels in Nigeria, subject to applicable law.

32. Complaints and Dispute Resolution

If you have a complaint, you should contact ReonCash first so we can investigate and attempt to resolve the issue.

Please include:

Your full name
Account email or phone number
Transaction reference, where applicable
Description of the issue
Supporting documents or screenshots

We will review complaints in line with our internal procedures, partner requirements, and applicable laws.

33. Contact Us

For questions, support, complaints, or legal notices, contact us:

ReonCash Technologies Limited
Head Office: Lagos, Nigeria
Email: info@reoncash.com
Website: www.reoncash.com